{"id":62,"date":"2024-12-27T10:42:46","date_gmt":"2024-12-27T10:42:46","guid":{"rendered":"https:\/\/clanyeco.vamtam.com\/?page_id=62"},"modified":"2026-08-18T20:31:50","modified_gmt":"2026-08-18T20:31:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/happycleaner.ca\/?page_id=62","title":{"rendered":"FAQ"},"content":{"rendered":"
\n

We Look Forward to Partnering With You<\/h2>\n

We look forward to partnering with you to keep your home or facility healthy and clean. If you have a question about something you don\u2019t see covered in our FAQ.<\/p>\n

Still Have Questions? Our Staff Would be Happy to Assist You.<\/h4>\n


\n+ 1 (438) 540-3299
\n<\/a><\/p>\n

\nWhat about my pets?<\/summary>\n

We love them, and we\u2019ll treat them like our own. Your special instructions are noted on our work order so the cleaning team will know your wishes concerning your pets.<\/p>\n<\/details>\n

\nWho does HappyCleaner hire to clean my home?<\/summary>\n

We only pick the best! Our cleaning employees are professional, trained, careful, reliable, and honest. We keep a close eye on our staff, and if they don\u2019t love their job and care deeply about their performance, they don\u2019t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.<\/p>\n<\/details>\n

\nDo I need to tip my cleaning technician?<\/summary>\n

It\u2019s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the housekeeper performing the job.<\/p>\n<\/details>\n

\nWhat if my cleaning falls on a holiday?<\/summary>\n

We observe the following holidays:<\/p>\n

New Year\u2019s Day<\/p>\n

Goog Friday<\/p>\n

Ester Day<\/p>\n

Labor Day<\/p>\n

Thanksgiving Day<\/p>\n

Christmas Day<\/p>\n

Canada Day<\/p>\n

If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal and provincial holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.<\/p>\n<\/details>\n

\nWill the initial cleaning take longer?<\/summary>\n

Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home\u2019s unique needs.<\/p>\n<\/details>\n

\nDo I need to be present while my space is being cleaned?<\/summary>\n

No, but it is certainly your preference. Most of our customers aren\u2019t on-site but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house or facility keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).<\/a><\/p>\n<\/details>\n

\nWill you send the same cleaning technician each time?<\/summary>\n

We make our best efforts to send the same cleaning techs each time. It\u2019s the most efficient but we do not guarantee it. We are managing both our staff and clients\u2019 needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.<\/p>\n<\/details>\n

\nHow do I pay for my cleaning service?<\/summary>\n

Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.<\/p>\n<\/details>\n

We love them, and we\u2019ll treat them like our own. Your special instructions are noted on our work order so the cleaning team will know your wishes concerning your pets.<\/p>\n

We only pick the best! Our cleaning employees are professional, trained, careful, reliable, and honest. We keep a close eye on our staff, and if they don\u2019t love their job and care deeply about their performance, they don\u2019t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.<\/p>\n

It\u2019s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the housekeeper performing the job.<\/p>\n

We observe the following holidays:<\/p>\n

New Year\u2019s Day<\/p>\n

Goog Friday<\/p>\n

Ester Day<\/p>\n

Labor Day<\/p>\n

Thanksgiving Day<\/p>\n

Christmas Day<\/p>\n

Canada Day<\/p>\n

If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal and provincial holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.<\/p>\n

Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home\u2019s unique needs.<\/p>\n

No, but it is certainly your preference. Most of our customers aren\u2019t on-site but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house or facility keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).<\/a><\/p>\n

We make our best efforts to send the same cleaning techs each time. It\u2019s the most efficient but we do not guarantee it. We are managing both our staff and clients\u2019 needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.<\/p>\n

Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.<\/p><\/div>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - happycleaner.ca<\/title>\n<meta name=\"description\" content=\"Find answers about our commercial cleaning services. We cover office cleaning, floor care, and green solutions. Contact us for a free qote\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/happycleaner.ca\/?page_id=62\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - happycleaner.ca\" \/>\n<meta property=\"og:description\" content=\"Find answers about our commercial cleaning services. 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